Nasivion S Nasal Drops is a saline-based nasal solution commonly used in children to relieve nasal dryness and congestion. It helps moisturise the nasal passages and supports better nasal hygiene, making breathing more comfortable during dryness or stuffiness.

Key Uses / Benefits

• Helps relieve dry and stuffy nose in children

• Moisturises nasal passages and soothes irritation

• Aids in softening thick or crusted nasal mucus

• Supports improved nasal hygiene and easier breathing

Directions for Use

Use this medicine exactly as advised by a healthcare professional. Instil 2–3 drops or sprays into each nostril, 3–4 times daily or as directed. Clear the nose gently before application. For drops, tilt the head back; for spray, keep the head slightly forward during use.

Safety Information / Precautions

• For intranasal use only

• Use strictly under medical guidance

• Do not use if allergic to any of the ingredients

• Inform your doctor about any ongoing medications

• Consult a doctor if any unusual reactions occur

• Keep out of reach of children

Key Composition

• Sodium Chloride

Other Information

• Quantity: 1 Bottle

• Pack Size: 10 ml nasal drops

• Storage: Store below 30°C

Sunway Pharmacy is a licensed and registered pharmacy operating in full compliance with the Drugs and Cosmetics Act, 1940, and the Pharmacy Act, 1948 of India. We are committed to providing safe, authentic, and quality pharmaceutical products to our customers.

Registration & License Information

Pharmacy Name: Sunway Pharmacy
Legal Entity: Sunway Medical Centre Private Limited 
Registered and Operational Address: AH 37/39, 4th Ave, AH Block, Anna Nagar, Chennai, Tamil Nadu 600040

License Details

Drug License Number (Retail): 2681/MZII/20 
Issuing Authority: TAMILNADU STATE DRUG CONTROL DEPARTMENT 
Valid From: 09/10/2022 
Valid Until: 08/102027 
License Issued Under: Drugs and Cosmetics Act, 1940 & Rules, 1945Pharmacist Details

Pharmacist Details

Registered Pharmacist Name: R. JAYASUDHA 
Registration Number: 45512A1 
Issuing Council: TAMILNADU PHARMACY COUNCIL 
Valid Until: 31st March 2027 
Qualification: B.PHARM 

GSTIN & Business Registration

GSTIN: 33AERPN8107L1Z1 
State Code: TAMILNADU 
Business Registration: Private Limited Company

Contact Information

Customer Care Email: support@sunwaypharmacy.in
Customer Care Phone: +91-80-4567-8900
WhatsApp Support: +91-98765-43210
Business Hours: Monday to Saturday, 9:00 AM - 9:00 PM IST
Sunday: 10:00 AM - 6:00 PM IST
Emergency Contact: +91-98765-43211 (24/7 for urgent prescription queries)

Regulatory Compliance

Sunway Pharmacy strictly adheres to all applicable laws and regulations including:

• The Drugs and Cosmetics Act, 1940 and Rules, 1945
• The Pharmacy Act, 1948
• The Narcotic Drugs and Psychotropic Substances Act, 1985
• The Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954
• Information Technology Act, 2000
• Consumer Protection Act, 2019
• Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
• Digital Personal Data Protection Act, 2023

Quality Assurance

All medicines and healthcare products sold through Sunway Pharmacy are:

• Sourced from licensed manufacturers and authorized distributors only
• Stored in temperature-controlled facilities (15-25°C) as per manufacturer guidelines
• Checked for authenticity, expiry dates, and quality before dispatch
• Dispensed only by qualified and registered pharmacists
• Accompanied by proper invoices and batch information
• Covered by manufacturer warranties where applicable

Storage & Handling Facilities

Warehouse Location:  AH 37/39, 4th Ave, AH Block, Anna Nagar, Chennai, Tamil Nadu 600040 
Cold Chain Storage: Available for temperature sensitive medications  (2-8°C) 
Security: 24/7 CCTV surveillance and security personnel

Verification

Customers can verify our license details by:

• Visiting the official website of the Tamil Nadu Drug Control Department 
  (https://www.drugscontrol.tn.gov.in) 
  Contacting the Tamil Nadu State Pharmacy Council at 
  +91-44-2495-2862
• Requesting a copy of our license certificate via email at  support@sunwaypharmacy.in
• Checking our GSTIN on the official GST portal

Professional Memberships

• Indian Pharmaceutical Association (IPA) - Member ID: IPA/2024/5678
• All India Organization of Chemists and Druggists (AIOCD) - Member
• Karnataka Chemists and Druggists Association - Member

Grievance Redressal

Grievance Officer: Mrs. Mythili Sathish 
Designation: Customer Relations Manager 
Email: support@sunwaypharmacy.in 
Phone: +91-76958 32886 
Address: AH 37/39, 4th Ave, AH Block, Anna Nagar, Chennai, Tamil Nadu 600040 
Response Time: Within 48 hours 
Resolution Time: Within 7 working days

Banking Details (For Refunds)

Bank Name: IDFC BANK 
Branch: ANNA NAGAR BRANCH 
Account Name: SUNWAY MEDICAL CENTER PRIVATE LIMITED 
Account Number: 10168976293 
IFSC Code: IDFB0080106 
Account Type: CURRENT ACCOUNT

Note: All placeholder information shown above will be updated with actual verified details. For current accurate information, please contact us directly.

Last Updated: November 29, 2024

This Medicine Delivery and Cancellation Policy (“Policy”) is an electronic record under the Information Technology Act, 2000, and the applicable rules. It is generated electronically and does not require physical or digital signatures.

This Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021.

Sunway Pharmacy (“we”, “us”, “our”) provides services to all individuals accessing or using our licensed pharmacy stores or digital platforms, including our website, WhatsApp ordering system, or any online interface (“Sunway Platform”). By using the Sunway Platform, you (“you”, “your”, “User”) agree to this Policy, our Terms & Conditions, and our Privacy Policy.

The Sunway Platform facilitates online purchase of prescription medicines, over-the-counter products, medical devices, and other healthcare items dispensed through Sunway Pharmacy’s licensed premises.

1. IMPORTANT INSTRUCTIONS

a. A valid prescription from a Registered Medical Practitioner (RMP) is mandatory for all prescription medicine orders.
 b. You must upload or share a clear scanned copy of the prescription during order placement.
 c. You may be required to display the original prescription at the time of delivery or pickup.
 d. Orders cannot be processed without a valid and readable prescription.
 e. Sunway Pharmacy reserves the right to reject or cancel orders if the prescription:

• is invalid, expired, tampered, or unclear,
  
• does not match the patient details,
  
• requires clarification from the doctor.
  

2. STANDARD DELIVERY TIME

a. Sunway Pharmacy aims to deliver orders within the estimated timeline communicated during order confirmation. Delivery is strictly on a best-effort basis, and actual timelines may vary due to factors including but not limited to:

• product unavailability/stock shortages
  
• prescription verification delays
• manpower shortages
  
• operational disruptions
  
• strikes, lockouts, or regulatory restrictions
  
• rider unavailability
  
• traffic conditions or weather issues
  
• delays caused by courier partners
  
• technical or system issues
  force majeure events
  
  

b. Sunway Pharmacy does not guarantee exact delivery times and is not liable for delays arising from the factors above.

c. Delivery charges, packaging charges, and any additional fees (if applicable) are communicated before order confirmation.

d. International delivery is not available. Orders may be placed globally, but delivery is restricted to addresses within India.

3. DELIVERY CONDITIONS & RESPONSIBILITY

a. The customer must provide accurate delivery details including name, address, and phone number.
b. Delivery may fail if:

• the customer is unavailable at the address,
  
• access restrictions exist,
  
• incorrect or incomplete details are provided.

c. Our delivery partner will attempt delivery up to two times. Reattempts may be chargeable.
d. Customers are advised to check package condition at delivery and not accept tampered or damaged parcels.
e. Once the parcel is handed over to the courier or delivery partner, Sunway Pharmacy is not responsible for loss, theft, delay, or damage occurring in transit.
f. In case of damaged or incorrect items, customers must notify Sunway Pharmacy immediately for return assistance as per the Return & Refund Policy.

4. CANCELLATION BY SUNWAY PHARMACY

Sunway Pharmacy reserves the right to refuse or cancel any order at its sole discretion. Orders may be cancelled due to:

• product unavailability
  
• limitations on quantities
  
• pricing/information errors
  
• prescription-related issues
  
• failure to complete verification
  
• suspected fraudulent activity
  
• operational or logistics constraints
  
  

If your order is cancelled after payment, the amount will be reversed to your original payment method as per our Refund Policy.

Sunway Pharmacy may contact you for additional information before accepting an order.

5. CANCELLATION BY THE USER

a. You may cancel your order only if it has not been shipped or packed for dispatch.
b. Once an order has been shipped, it cannot be cancelled.
c. In such cases, you may refer to our Return & Refund Policy for eligibility.
d. Refunds (where applicable) will be processed after evaluation.
e. The User agrees not to dispute Sunway Pharmacy’s final decision regarding cancellations within the scope of this Policy.

6. FORCE MAJEURE

Sunway Pharmacy is not liable for any delay, failure, or inability to deliver due to circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, government restrictions, civil unrest, accidents, and system failures.

7. CUSTOMER SUPPORT

For delivery or cancellation-related queries, please contact:
 📞 Sunway Pharmacy Support: +91 91502 67773
 📧 Email: support@sunwaypharmacy.in