You can upload a clear photo of your prescription directly on the product page or during checkout. Alternatively, you can send it to us via WhatsApp after placing your order.

We aim to deliver all orders within 24-48 hours. Express delivery is available for select locations.

Yes, we offer free shipping on all orders above a certain value. Please check the shipping banner on our homepage for the current limit.

We accept returns for damaged or incorrect items within 7 days of delivery. Please note that opened medicines or hygiene products cannot be returned.

Yes, once your order is shipped, you will receive a tracking link via SMS and Email to monitor your delivery status.

Absolutely. At Sunway Pharmacy, we source all our medicines directly from licensed manufacturers and authorized distributors to ensure 100% authenticity.

Yes, we offer a wide range of high-quality generic medicines that are cost-effective alternatives to branded drugs.

Most medicines should be stored in a cool, dry place away from direct sunlight. Some items, like insulin, require refrigeration. Always check the label for specific instructions.

Yes, we have a dedicated Mother & Baby Care section featuring diapers, baby food, lotions, and other essentials.

We accept Credit/Debit cards, Net Banking, UPI, and Cash on Delivery (COD).

Yes, our qualified pharmacists are available via chat or phone to answer your queries regarding dosage and usage.

Yes, we use secure encryption to protect your personal data and medical history. We never share your details with third parties.

You can cancel your order from the 'My Orders' section before it has been shipped. If shipped, please contact customer support.