At Sunway Pharmacy, we are committed to the safe and responsible dispensing of prescription medicines in strict compliance with Indian pharmaceutical laws and regulations. This policy outlines our procedures for handling prescription medications.

What are Prescription Medicines?

Prescription medicines, also known as Schedule H, H1, and X drugs under the Drugs and Cosmetics Rules, 1945, are medications that can only be sold against a valid prescription from a registered medical practitioner. These medicines require professional medical supervision due to their potency, potential side effects, or risk of misuse.

Categories of Prescription Drugs

Schedule H Drugs: Prescription-only medicines that must be sold only against a valid prescription. The label must display "Rx" symbol and the text "Schedule H Drug - Warning: To be sold by retail on the prescription of a Registered Medical Practitioner only."

Schedule H1 Drugs: Restricted prescription drugs that require stricter controls. These include certain antibiotics and anti-TB drugs. Pharmacies must maintain detailed records of sale for a minimum of 3 years.

Schedule X Drugs: Narcotic and psychotropic substances requiring special prescriptions and record-keeping as per NDPS Act, 1985. These include controlled substances like morphine, codeine, and certain sedatives.

Prescription Requirements

To purchase prescription medicines from Sunway Pharmacy, you must provide a valid prescription that includes:

• Patient's full name, age, and gender
• Date of prescription (must be recent - typically within 3 months for most drugs)
• Name of the medicine with strength and dosage form (e.g., "Amoxicillin 500mg Capsules")
• Dosage instructions (e.g., "1 tablet twice daily after meals")
• Duration of treatment (e.g., "for 7 days")
• Prescriber's full name and qualification (e.g., Dr. Amit Shah, MBBS, MD)
• Prescriber's registration number (Medical Council registration)
• Prescriber's signature and official stamp/seal
• Prescriber's contact details (clinic/hospital name, address, and phone number)
• Prescription serial number (if applicable)

How to Upload Your Prescription

Step 1: Browse our catalog and add the prescription medicine to your cart
Step 2: On the product page, you will see a mandatory "Upload Prescription" field with a red "Prescription Required" badge
Step 3: Click the "Choose File" or "Upload" button
Step 4: Select a clear, readable image or PDF of your prescription from your device
Step 5: Accepted formats: JPG, JPEG, PNG, PDF (Maximum file size: 20MB)
Step 6: Ensure all corners of the prescription are visible and text is clearly readable
Step 7: You can upload multiple prescriptions if ordering different medicines
Step 8: Complete your order - our registered pharmacist will verify within 2-4 hours

Prescription Verification Process

Every prescription uploaded is carefully reviewed by our registered pharmacist (Ms R. JAYASUDHA, Reg. No. 45512A1) who will:

• Verify the authenticity and validity of the prescription
• Check that the prescribed medicine matches your order
• Ensure the dosage and instructions are appropriate and safe
• Confirm the prescription is from a registered medical practitioner (verified via State Medical Council database)
• Check for potential drug interactions if multiple medicines are ordered
• Contact the prescriber directly if any clarification is needed (with your consent)
• Reject orders if the prescription is invalid, expired, unclear, or raises safety concerns

Verification Timeline:  Business hours (9AM-9PM) MON-SAT. Prescriptions uploaded after hours will be verified the next business day.

Prescription Validity Period

• General Medicines (Schedule H): 6 months from date of issue
• Controlled Substances (Schedule X): 30 days from date of issue as per NDPS regulations
• Antibiotics (Schedule H1): 30 days from date of issue to prevent antibiotic resistance
• Chronic Disease Medications: As specified by the prescriber (usually 3-6 months)
• Acute Conditions: 1-3 months depending on the condition

Prescription Retention & Privacy

• All prescriptions are securely stored in our encrypted digital system for a minimum of 3 years as per Drugs and Cosmetics Rules
• Physical copies (if submitted) are stored in locked, fireproof cabinets
• Prescriptions are kept strictly confidential and used only for dispensing and regulatory compliance
• We maintain a detailed register of all Schedule H1 and X drugs dispensed with patient details, prescriber information, and batch numbers
• Your prescription data is protected under our Privacy Policy and the Digital Personal Data Protection Act, 2023
• Prescription data is never shared with third parties except as required by law or regulatory authorities

Refills & Repeat Orders

For Acute Medications: A new prescription is required for each order (e.g., antibiotics, pain relievers for short-term use)

For Chronic Medications: If your prescription specifies refills or duration (e.g., "for 3 months" or "2 refills allowed"), you may reorder within that period without uploading a new prescription. Our system automatically tracks this.

Automatic Refill Reminders: With your consent, we can send you SMS/email reminders 7 days before your chronic medication runs out (e.g., diabetes, hypertension, thyroid medications).

Subscription Service: For regular medications, you can set up auto-delivery every 30/60/90 days. Your prescription validity will be tracked automatically.

Rejected Prescriptions - Common Reasons

We reserve the right to reject any prescription that:

• Is illegible, blurred, or has unclear handwriting
• Is incomplete (missing patient name, date, prescriber signature, etc.)
• Appears to be forged, altered, tampered with, or photocopied
• Is expired or beyond the validity period
• Is from an unregistered, unverified, or suspended medical practitioner
• Contains inappropriate or excessive quantities that raise safety concerns
• Has dosage errors or potentially harmful instructions
• Is a screenshot or edited digital image (original scans only)
• Lacks proper prescriber credentials or contact information
• Is for controlled substances without proper documentation

If your prescription is rejected: We will notify you within 2-4 hours via email and SMS with the specific reason. You can then upload a corrected prescription or contact your doctor for a new one. Your order will remain on hold for 48 hours.

Emergency Situations

In genuine medical emergencies where a prescription cannot be immediately provided:

• Contact our pharmacist directly at +91 91502 67773.
• Explain your situation and provide your doctor's contact details
• We may, at our discretion and after verification with your doctor, provide a limited emergency supply (typically 3-5 days)
• You must upload the prescription within 48 hours to receive the remaining quantity
• This service is available only for chronic medications, NOT for controlled substances or antibiotics

Note: Emergency dispensing is done in compliance with pharmaceutical regulations and at the pharmacist's professional discretion.

Controlled Substances (Schedule X)

For narcotic and psychotropic substances under NDPS Act:

• Only original prescriptions on the prescriber's official letterhead are accepted (no digital/scanned copies)
• Prescription must be in the prescriber's own handwriting with blue/black ink
• Specific quantity limits apply (typically 7-30 days supply)
• Patient's government-issued photo ID proof is mandatory (Aadhaar/PAN/Driving License)
• Prescriber must have valid narcotic license number mentioned on prescription
• Detailed records are maintained in a separate register and reported to State Drug Control monthly
• Delivery requires signature verification and ID check at the time of receipt

Common Schedule X drugs: Morphine, Codeine, Alprazolam, Diazepam, Tramadol, certain cough syrups with codeine

Patient Counseling Services

Our registered pharmacist is available for FREE consultation to provide:

• Detailed guidance on proper medication usage and timing
• Information about potential side effects and what to watch for
• Drug interaction warnings (with food, alcohol, other medications)
• Storage instructions (room temperature, refrigeration, away from light)
• What to do if you miss a dose
• When to seek medical attention
• Answers to your medication-related questions

Contact for Pharmacist Consultation:
WhatsApp: +91 91502 67773 
Email: support@sunwaypharmacy.in 
Available: Mon-Sat 12PM-8PM 

Special Cases

Pediatric Prescriptions: Extra care is taken to verify dosages for children. Age and weight must be clearly mentioned.

Geriatric Patients: We check for potential interactions and age-appropriate dosing for elderly patients.

Pregnancy & Lactation: Prescriptions for pregnant/nursing mothers are carefully reviewed for safety category.

Multiple Medications: When ordering 3+ different medicines, our pharmacist conducts a comprehensive drug interaction check.

Compliance & Reporting

Sunway Pharmacy maintains complete regulatory records and submits mandatory reports to:

• Tamil Nadu Drug Control Department
  (Monthly reporting for Schedule H1 and Schedule X drugs)
• Narcotics Control Bureau (NCB)
  (For Schedule X and controlled substances)
• Pharmacovigilance Programme of India (PvPI)
  (For reporting adverse drug reactions)

We fully cooperate with all Tamil Nadu regulatory authorities during inspections and audits to ensure patient safety, compliance, and prevention of drug misuse.

Prescription Fraud Prevention

We employ multiple verification methods to prevent prescription fraud:

• Cross-verification with State Medical Council database
• Direct contact with prescriber for high-value or suspicious prescriptions
• Digital watermark and metadata analysis
• Pattern recognition for repeat offenders
• Reporting suspected fraud to authorities

Your Rights

As a patient, you have the right to:

• Receive genuine, quality medications as prescribed
• Get clear information about your medicines
• Privacy and confidentiality of your health information
• Refuse medication and seek a second opinion
• Report adverse reactions without fear
• Access your prescription records (with proper ID verification)

Questions or Concerns?

If you have any questions about our prescription policy or need assistance:

PRESCRIPTION SUPPORT TEAM 
WhatsApp: +91 91502 67773 
Email: support@sunwaypharmacy.in 
Available: Mon-Sat 12PM-8PM 
Registered Pharmacist: Ms R. JAYASUDHA 
Registration: 45512A1 
Direct Line: +91 91502 67773

This policy is subject to change in accordance with applicable laws and regulations.
Last Updated: November 29, 2024

Sunway Pharmacy is a licensed and registered pharmacy operating in full compliance with the Drugs and Cosmetics Act, 1940, and the Pharmacy Act, 1948 of India. We are committed to providing safe, authentic, and quality pharmaceutical products to our customers.

Registration & License Information

Pharmacy Name: Sunway Pharmacy
Legal Entity: Sunway Medical Centre Private Limited 
Registered and Operational Address: AH 37/39, 4th Ave, AH Block, Anna Nagar, Chennai, Tamil Nadu 600040

License Details

Drug License Number (Retail): 2681/MZII/20 
Issuing Authority: TAMILNADU STATE DRUG CONTROL DEPARTMENT 
Valid From: 09/10/2022 
Valid Until: 08/102027 
License Issued Under: Drugs and Cosmetics Act, 1940 & Rules, 1945Pharmacist Details

Pharmacist Details

Registered Pharmacist Name: R. JAYASUDHA 
Registration Number: 45512A1 
Issuing Council: TAMILNADU PHARMACY COUNCIL 
Valid Until: 31st March 2027 
Qualification: B.PHARM 

GSTIN & Business Registration

GSTIN: 33AERPN8107L1Z1 
State Code: TAMILNADU 
Business Registration: Private Limited Company

Contact Information

Customer Care Email: support@sunwaypharmacy.in
Customer Care Phone: +91-80-4567-8900
WhatsApp Support: +91-98765-43210
Business Hours: Monday to Saturday, 9:00 AM - 9:00 PM IST
Sunday: 10:00 AM - 6:00 PM IST
Emergency Contact: +91-98765-43211 (24/7 for urgent prescription queries)

Regulatory Compliance

Sunway Pharmacy strictly adheres to all applicable laws and regulations including:

• The Drugs and Cosmetics Act, 1940 and Rules, 1945
• The Pharmacy Act, 1948
• The Narcotic Drugs and Psychotropic Substances Act, 1985
• The Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954
• Information Technology Act, 2000
• Consumer Protection Act, 2019
• Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
• Digital Personal Data Protection Act, 2023

Quality Assurance

All medicines and healthcare products sold through Sunway Pharmacy are:

• Sourced from licensed manufacturers and authorized distributors only
• Stored in temperature-controlled facilities (15-25°C) as per manufacturer guidelines
• Checked for authenticity, expiry dates, and quality before dispatch
• Dispensed only by qualified and registered pharmacists
• Accompanied by proper invoices and batch information
• Covered by manufacturer warranties where applicable

Storage & Handling Facilities

Warehouse Location:  AH 37/39, 4th Ave, AH Block, Anna Nagar, Chennai, Tamil Nadu 600040 
Cold Chain Storage: Available for temperature sensitive medications  (2-8°C) 
Security: 24/7 CCTV surveillance and security personnel

Verification

Customers can verify our license details by:

• Visiting the official website of the Tamil Nadu Drug Control Department 
  (https://www.drugscontrol.tn.gov.in) 
  Contacting the Tamil Nadu State Pharmacy Council at 
  +91-44-2495-2862
• Requesting a copy of our license certificate via email at  support@sunwaypharmacy.in
• Checking our GSTIN on the official GST portal

Grievance Redressal

Grievance Officer: Mrs. Mythili Sathish 
Designation: Customer Relations Manager 
Email: support@sunwaypharmacy.in 
Phone: +91-76958 32886 
Address: AH 37/39, 4th Ave, AH Block, Anna Nagar, Chennai, Tamil Nadu 600040 
Response Time: Within 48 hours 
Resolution Time: Within 7 working days

Banking Details (For Refunds)

Bank Name: IDFC BANK 
Branch: ANNA NAGAR BRANCH 
Account Name: SUNWAY MEDICAL CENTER PRIVATE LIMITED 
Account Number: 10168976293 
IFSC Code: IDFB0080106 
Account Type: CURRENT ACCOUNT

Note: All placeholder information shown above will be updated with actual verified details. For current accurate information, please contact us directly.

Last Updated: November 29, 2024

Effective Date: November 29, 2024

Please read this Medical Disclaimer carefully before using the Sunway Pharmacy website. By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by this disclaimer.

1. Not a Substitute for Professional Medical Advice

The information provided on the Sunway Pharmacy website is for general informational and educational purposes only. It is NOT intended to be a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on our website.

2. No Doctor-Patient Relationship

Use of the Sunway Pharmacy website and communication with our pharmacists does NOT create a doctor-patient relationship. Our pharmacists can provide general medication information but cannot diagnose conditions, prescribe medications, or provide personalized medical advice.

3. Product Information Accuracy

While we strive to provide accurate product information including descriptions, dosages, side effects, and interactions, we cannot guarantee all information is complete or error-free. Product information may change without notice.

Always read the product label and manufacturer's instructions before use. If there is any discrepancy, the product packaging information shall prevail.

4. Individual Results May Vary

The effectiveness of any medication or healthcare product may vary based on individual health conditions, age, weight, genetics, concurrent medications, lifestyle factors, and adherence to instructions. We make no guarantees regarding effectiveness or results.

5. Prescription Medications

Prescription medications are dispensed only against valid prescriptions. Our verification does not constitute medical advice or endorsement of treatment.

You are responsible for:

• Ensuring your prescription is valid and from a qualified provider
• Understanding your medication and dosage instructions
• Informing your doctor about all medications you take
• Reporting adverse reactions immediately
• Following up with your healthcare provider

6. Over-the-Counter Products

OTC products should be used according to label instructions. Consult your healthcare provider before using if you are pregnant, nursing, have chronic conditions, take other medications, or are giving to children or elderly persons.

7. Adverse Reactions & Side Effects

All medications carry risk of side effects. If you experience adverse reactions:

• Stop using the product immediately
• Seek immediate medical attention if severe
• Contact your healthcare provider
• Report to us at pharmacovigilance@sunwaypharmacy.in
• Report to Pharmacovigilance Programme of India at 1800-180-3024

We are not liable for adverse reactions or health complications from product use.

8. Drug Interactions

Medications can interact with other drugs, supplements, foods, or medical conditions. While we provide general interaction information, we cannot account for all possible interactions.

Inform your doctor and pharmacist about ALL medications and supplements you take.

9. Health Content & Articles

Health articles and educational content are for informational purposes only and should not be used for self-diagnosis or self-treatment. Always verify information with qualified healthcare professionals.

10. Product Authenticity & Quality

We source products from licensed manufacturers and authorized distributors. However, we cannot be liable for manufacturing defects, formulation changes, or rare quality issues beyond our control.

If you receive a damaged, tampered, or suspicious product, do NOT use it. Contact us immediately at quality@sunwaypharmacy.in or +91-80-4567-8900.

11. Emergency Medical Situations

Sunway Pharmacy is NOT an emergency medical service.

In medical emergencies (severe allergic reactions, chest pain, difficulty breathing, loss of consciousness, poisoning, stroke symptoms), call emergency services immediately:

Dial 108 (Ambulance) or 112 (Emergency) in India
OR go to the nearest hospital emergency room.

Do NOT rely on our website or customer service for emergency assistance.

12. Third-Party Links

Our website may contain links to third-party websites. We do not endorse or assume responsibility for third-party content. Accessing third-party links is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by law, Sunway Pharmacy and its owners, employees, and pharmacists shall not be liable for any damages arising from:

• Use or misuse of products purchased
• Reliance on website information
• Adverse reactions or health complications
• Errors or omissions in product information
• Delays in delivery

14. Regulatory Compliance

Sunway Pharmacy operates in compliance with the Drugs and Cosmetics Act 1940, Pharmacy Act 1948, NDPS Act 1985, and all applicable Indian pharmaceutical regulations. However, compliance does not eliminate all medication risks.

15. Children & Minors

Keep all medications out of reach of children. When giving medications to children, always consult a pediatrician, use age-appropriate products, follow dosage instructions carefully, and never give adult medications without medical supervision.

16. Pregnancy & Breastfeeding

If you are pregnant, planning pregnancy, or breastfeeding, consult your healthcare provider before using ANY medication or supplement, including OTC products.

17. Allergies & Sensitivities

Always check product ingredients for potential allergens. If you have known allergies, carefully review product information and consult your healthcare provider before use.

18. Proper Use & Storage

To ensure safety and effectiveness:

• Follow dosage instructions precisely
• Do not exceed recommended doses
• Store as directed (temperature, humidity, light)
• Check expiry dates before use
• Do not share prescription medications
• Complete full course of antibiotics as prescribed

19. Changes to This Disclaimer

We reserve the right to update this disclaimer at any time. Changes are effective immediately upon posting. Continued use constitutes acceptance of updates.

20. Governing Law

This disclaimer is governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka.

Contact Information

Questions about this disclaimer? Contact us:

Sunway Pharmacy
Email: legal@sunwaypharmacy.in
Phone: +91-80-4567-8900
Address: 123, MG Road, Koramangala, Bangalore - 560034, Karnataka, India

IMPORTANT: If you do not agree with this disclaimer, please do not use our website or purchase our products.

Last Updated: November 29, 2024